At Hello Mistry, we value and prioritize the privacy of our customers. This Privacy Policy outlines how we collect, use, store, and protect your personal information. By using our services, including Annual Maintenance Contracts (AMC), Extended Warranty Services, and repair and maintenance services for devices and appliances like laptops, desktops, mobile phones, air conditioners (ACs), refrigerators, washing machines, smart panels, projectors, microwaves, televisions, water purifiers, CCTV & biometric security systems, printers, and more, you agree to the terms outlined in this policy.

We encourage you to read this policy carefully to understand how your personal information is handled. This Privacy Policy is applicable to all interactions with Hello Mistry, whether through our website, mobile applications, or direct communication with our customer support team.

1. Information We Collect

Hello Mistry collects both personal and non-personal information from customers to facilitate our services. The types of information we collect include:

1.1 Personal Information:
Personal information is any data that can be used to identify you. This includes, but is not limited to:

• Contact Information: Name, email address, phone number, and mailing address.
• Payment Information: Credit card details, billing address, and other financial information necessary to process transactions.
• Account Information: Username, password, and preferences related to your Hello Mistry account.
• Service-Related Information: Information about your devices, appliances, and service history, such as the type of products you own, maintenance schedules, warranties, and past repairs.
• Communication Data: Any correspondence with our customer service team, including emails, chat transcripts, and recorded phone calls for quality and training purposes.

1.2 Non-Personal Information:
We may also collect non-personal information that does not directly identify you but helps us improve our services. This includes:

• Technical Data: IP addresses, browser type, device information, and log files.
• Usage Data: Information on how you interact with our website, mobile app, and services, such as pages visited, links clicked, and features used.

2. How We Use Your Information

Hello Mistry collects and uses your information to provide, enhance, and personalize our services. The primary purposes for which we use your information include:

2.1 Service Delivery:
We use your personal information to deliver the services you have requested, including:

• Processing service orders, including AMCs, extended warranties, and maintenance appointments.
• Scheduling and dispatching technicians to your location for repairs and maintenance.
• Handling payments and processing transactions for the services rendered.

2.2 Customer Support:
We use your contact information and service history to provide customer support, resolve issues, and answer questions. This may include:

• Addressing inquiries and resolving complaints related to our services.
• Providing updates on service status, appointments, or changes to your plan.
• Following up on previous interactions to ensure your satisfaction.

2.3 Service Improvement and Personalization:
We analyze the data we collect to improve our services, enhance customer experience, and tailor our offerings to your preferences. This may include:

• Personalizing content, recommendations, and offers based on your past interactions with Hello Mistry.
• Conducting surveys and gathering feedback to improve service quality and customer satisfaction.
• Analyzing usage data to identify trends and areas for improvement in our services and website.

2.4 Marketing and Promotions:
With your consent, we may use your contact information to send promotional offers, updates, and newsletters about Hello Mistry services. You have the option to unsubscribe from marketing communications at any time by following the instructions provided in the email or contacting our customer service team.

2.5 Legal Compliance and Protection:
We may use your personal information to comply with legal obligations, resolve disputes, enforce our agreements, and protect the rights, property, and safety of Hello Mistry, our customers, and the public. This includes:

• Complying with legal requests and regulatory requirements.
• Investigating and preventing fraudulent or unauthorized activity.

3. Sharing Your Information

At Hello Mistry, we respect your privacy and will never sell your personal information to third parties. However, there are certain situations where we may share your information with trusted third parties to provide or improve our services. These include:

3.1 Service Providers:
We may share your personal information with third-party service providers who assist us in delivering our services. These service providers are contractually bound to protect your information and use it only for the purposes outlined by Hello Mistry. Examples of third-party service providers include:

• Payment processors to handle transactions securely.
• Technicians and contractors who perform repairs, maintenance, or installations.
• IT and customer support providers who help manage our website, systems, and customer service.

3.2 Business Transfers:
In the event that Hello Mistry undergoes a business transaction, such as a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. We will notify you of any changes in ownership or the use of your personal information.

3.3 Legal Disclosures:
We may disclose your personal information when required to comply with legal obligations, enforce our agreements, or protect the rights, property, or safety of Hello Mistry, our customers, or others. This includes:

• Complying with subpoenas, court orders, or other legal processes.
• Investigating and addressing potential violations of our terms and conditions or suspected fraud.

4. How We Protect Your Information

At Hello Mistry, we take the security of your personal information seriously. We implement a variety of industry-standard security measures to safeguard your information from unauthorized access, disclosure, alteration, or destruction. These measures include:

4.1 Data Encryption:
Sensitive data, such as payment information, is encrypted during transmission using secure socket layer (SSL) technology and other encryption methods.

4.2 Access Controls:
We restrict access to your personal information to employees, contractors, and third parties who need it to perform their duties. All individuals with access to your data are required to adhere to strict confidentiality obligations.

4.3 Data Storage:
Your personal information is stored on secure servers with protections against data breaches. We regularly review and update our security protocols to ensure the ongoing protection of your information.

Despite our best efforts, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security. In the event of a data breach, we will notify affected users and take appropriate measures to mitigate the impact.

5. Your Privacy Rights

As a customer of Hello Mistry, you have certain rights regarding your personal information. These rights vary based on your location but may include:

5.1 Access to Personal Information:
You have the right to request access to the personal information we hold about you. This includes details about the data we have collected, how it is being used, and who it has been shared with.

5.2 Correction of Inaccurate Information:
If the information we hold about you is inaccurate or incomplete, you have the right to request corrections. We will update your information promptly to ensure accuracy.

5.3 Data Portability:
You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.

5.4 Deletion of Personal Information:
You may request that we delete your personal information from our systems under certain circumstances, such as when the data is no longer necessary for the purposes it was collected or if you withdraw your consent to its processing.

5.5 Withdrawal of Consent:
If we rely on your consent to process your personal information, you have the right to withdraw that consent at any time. However, withdrawing consent may limit your ability to use certain features or services provided by Hello Mistry.

To exercise any of these rights, please contact us at privacy@hellomistry.com. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

6. Retention of Personal Information

Hello Mistry retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. The duration for which we retain your information will depend on several factors, including:

• The nature of the services provided to you.
• Your ongoing relationship with Hello Mistry.
• Legal and regulatory requirements.

Once your personal information is no longer needed, we will securely delete or anonymize it.

7. Cookies and Tracking Technologies

Hello Mistry uses cookies and other tracking technologies to improve the functionality of our website and enhance your user experience. Cookies are small text files that are stored on your device when you visit our website. They help us remember your preferences, track usage patterns, and deliver personalized content.

7.1 Types of Cookies We Use:

• Essential Cookies: These cookies are necessary for the basic functionality of our website and cannot be disabled.
• Performance Cookies: These cookies collect information about how you interact with our website, such as the pages you visit most often. This data helps us improve the overall user experience.
• Targeting Cookies: These cookies are used to deliver advertisements that are relevant to your interests. They may also limit the number of times you see an ad and help measure the effectiveness of advertising campaigns.

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may impact your ability to use some features of our website.

8. Children’s Privacy

Hello Mistry does not knowingly collect or solicit personal information from individuals under the age of 13. If we become aware that we have collected personal information from a child under the age of 13 without parental consent, we will take steps to delete the information as quickly as possible. If you believe that we may have collected information from a child under 13, please contact us immediately at privacy@hellomistry.com.

9. Changes to the Privacy Policy

Hello Mistry reserves the right to update or modify this Privacy Policy at any time. Any changes will be reflected on this page, and the updated Privacy Policy will include the effective date of the revisions. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

If we make significant changes to this policy that affect your privacy rights, we will notify you by email or by prominently posting a notice on our website.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please feel free to contact us at:

• Email: privacy@hellomistry.com
• Phone: [Customer Support Phone Number]
• Mailing Address: [Hello Mistry, Privacy Department, [Office Address]]

We are committed to safeguarding your privacy and will make every effort to address your inquiries in a timely and transparent manner.

This Privacy Policy aims to provide comprehensive information about the personal data we collect, how it is used, shared, and protected, and the rights you have as a customer of Hello Mistry. We appreciate your trust in us and are dedicated to ensuring that your privacy is respected and safeguarded at all times.